Many businesses are having Live chat software to their application keeping in mind that customers are finding the necessity of this feature in every business because customers can get the solution for their queries within no time. Live chat offers convenience and immediate access to offer assistance to the customers.
And now the question arises like can we be offline when we are giving live chat option?? It depends on the type of business what you are having. If you are offline also you should have some other medium so that you will get notifications when customers want to reach you and you can be online.
When support team is offline, customers can log on and leave a message so that agents will get notifications through email alerts or the message can be raised as a ticket and soon agents will come online to answer the query for the customers.
faasthelp has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business at no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com
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