Sometimes you may feel Customer Support is not an easy job because it involves many emotions of yours as well as the customer. Quite often you have to deal with criticism from the customers, but you cannot take those criticisms personally and ruin your relationship with them. Then the question arises like how to deal with those kinds of feedbacks???Here are few things you should always remember
- Take that feedback as a Good Thing: If a customer is taking his time and writing a feedback which is negative, you need to value that feedback as a good thing because with that feedback you start thinking and discover more about your product and features which may lead to improvement for your product or the features of your product.
- Reply Customers with a Good response: It’s hard to calm down when you hear any negative thing told about your product but you have no control over on it. Instead stay calm, cool down and write a good response to them. Be Empathetic, polite in your response. They should start feeling bad for writing a rude email while reading your email.
- Don’t take it too personally: As I mentioned above taking too personally will ruin the relationship between you and your customers. By those comments you will get angry and be in that state of mind and reply to the customers is never a good thing. By one wrong email by you, the customer can show disinterest in your product. In situations like this, the first thing to do is stop yourself and calm down. Don’t let it get to you.FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com
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