In any Organization, one of the prime criteria’s is to help customers by providing a self-help for them so that they will be interested in our product and also they get engaged in our website. One such way to help customers is to write Knowledgebase articles which are useful to them. Writing the articles don’t finish our job we should also know how we should help customers in making use of those articles.
Here some of the few tricks to make use of Knowledgebase effectively:
- Make Articles Public: Obviously!!! Making the articles public will be one of the tricks to make use of the article effectively. Once we publish only we will get to know how the customers are making use of the articles for self-help and we will also know the ways to improve the article more effectively.
You can make use of amazing Knowledge base software like Faasthelp for publishing of your article. You can add any number of questions in the required category. You can make them as private and public mode as well.
- Sharing of the articles: By sharing the articles in the social media/platform like facebook and twitter the articles will become more effective as many customers will spend their maximum time in the social media. If they found the article useful for them they start visiting our website more often.
- Take a quiz!!! : Yes, have a quiz among all your customers like how well they know about your product, company and announce exciting prizes for the winners. Customers will be eager to win prizes thereby they make use of the knowledge base articles available to know about your product. One more method is that we can also conduct a survey among the customers whether the article was helpful or not for them.
FAASTHELP has an amazing knowledge base articles. You can have the knowledge base in all screens without hindering your application. If your customers stuck having many questions on the display window he/she can simply search for the right keywords in search option available. FAASTHELP has a wonderful option to make the articles private or public
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