A Knowledgebase has become an important feature of any organization. Customers also are interested towards those products which have an effective knowledge base through which they can read and understand by themselves without contacting the support team.
So to have an effective Knowledgebase below are some of the points need to keep in mind.
- Know your customers: While writing an article think from the customer’s point of view to make the article easy and understandable even for a new user. It can be written into simple steps that highlight each and every action.
- Make it short and clear: See to that the article is crisp and clear short and precise and answered to the point. Avoid customers going through many pages for reading one article.
- Make sure it is correct and complete: When you write an article to the customers, make sure that the information you are passing is a complete information and it’s correct since it helps in solving the problem.
- Keep simple Titles: The title of the article should be simple and easy to understand for the customers and they should also feel like reading the article as soon as they find the title simple.
- Use the Right Keywords: While writing an article make sure you are using a right keyword for that article so that its easy understandable to the customers. If a wrong keyword is used customer might get confused and frustrated.
- Make your article easier with visuals: Sometimes your articles might look very complex to understand especially for the new readers, that time by having a visual or screenshots make the article easy to understand.
FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com
#faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents #best help desk ticketing system#besthelpdesk #customerservice #livehelp #knowledgebase #bestonlinelivechat #engageyourcustomers