A Knowledgebase article should be written in such a way that it’s effective in all the ways for the customers to read and understand and serves the purpose of self-help.
Here are some tips for building an effective Knowledgebase articles :
- Add Visuals: For some Knowledgebase articles adding visuals will help in building effective knowledge base article because Visuals will be attractive to the customers and helps in keeping the customers engaged in our website. Adding visuals to our questions is a hugely a productive way to communicate with the customers in a limited space.
- The most commonly used visuals can be screenshots of our product, or about showing the procedure how things work, any explanatory or instructional videos or we can also add GIF.
- Adding Links and references to the articles: While writing one knowledge base article see to that you are giving useful other links and references which relate to the article so that customers get the better idea about the issue and as well once done solving the issue and in case if they have another similar issue they can find solutions for that issue as well if we give other links. By doing this way it’s rather an advantage of keeping the customer engaged in our website.
- Add tags: Ya!!! You read it right. Nowadays adding tags (hashtags) are becoming important day by day as it becomes easy for customers to know quickly what the article is all about.
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