Sometimes just writing a knowledge base article explaining about the product or the feature about the product is not sufficient and doesn’t make the customer happier or satisfied. Some customers will be still worried or frustrated by not understanding the article and even show anger on the support team by contacting them and asking them to solve the problems.
So for some Knowledge Base articles adding visuals will help in enriching the article. Visual materials are a powerful way to boost your content and keep the customers engaged in your website.
The most commonly used visuals can be screenshots of your product, or about showing the procedure how things work, any explanatory or instructional videos or you can also add GIF’s.
See to that the visuals are adding more content to your article rather than replacing the whole content article because some customers hate them as well. So be careful.
We can also ask the customers their opinion whether to add the visual to any article or whether they are still clear without having a visual.We need to make sure customers are still finding easy and understanding the content of the article without a visual.
At last no matter how beautiful your article is to make sure you have got contact support option available to all the articles published so your customer doesn’t waste time looking for a contacting the support team because some realize that still, they need personalized customer support to solve their problems.
FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com
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