How to manage and update a Knowledge base ?

manage and update

At some of the time when the excitement wears off from making another new knowledge base, there comes a requirement for a team or an organization to manage the content.Customer support team member plays a vital role in managing the knowledge base by maintaining the content to the same level as before.

In the event that your content is neglected after some time, it will be nothing. You should be a dynamic keeper of your documentation so it keeps on serving your customers’ needs. We need to keep in up to date so that the article is not neglected.

Make new articles for your knowledge base as you have new features coming in your product. See to that the content is not repeated in the articles, have different topics in each article. Scaling up knowledge base also should be considered like to which sections the new articles should be added and this can be done by the support team. Your entire team should be cooperating to guarantee that your customer remains at the core of your content.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

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