Knowledge base articles are very essential in any customer service software’s which are offering a wide range of services to the customers. Knowledge base acts as the self-help tool to the customers where customers can themselves look into FAQ,s or user manuals or any product related query.
Knowledge base should be easily available on your website for the customers so that they can open and understand about the product.Knowledge base should be neatly presented, organized and motivated such that there is a lot of customer engagement to your website and thereby reducing the support team work to always be available. A search function can do wonders for the accessibility of the articles. Using the search option, customers will be able to reach the information they need much faster and without your help.
Sometimes, due to some meetings or any urgency work for the support team, they may not be available to solve customer queries, at that point of time knowledge base are very useful.A maximum number of the issues can be solved by just providing useful knowledge base where customers can themselves understand the issues and solve them.
By integrating FAASTHELP into your business application you can create, modify or add any new questions and categories.You can have the knowledge base in all screens without hindering your application.
Knowledge base articles can be private or public. This is the added advantage of FAASTHELP. Private can be accessed by the staff of the company only, it can be changed to the public anytime if the knowledge has to reach your staff as well as your customers.Public knowledge base articles can be accessed by anyone including your customers also. If your customers stuck having many questions on the display window he/she can simply search for the right keywords in search option available.
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