This is an age of customer era which demands a quality service for their requests at a possible short time with reduced cost. Hence the conventional method of one ticket-one service agent is no more an efficient method of resolving and handling customer requests. As the workflow of a service request is getting longer and longer as well as complex, one organization must seek for a better process to reduce the overall workflow stages, cost and time to make the delivery. To achieve that collaboration and collaboration tools is the answer. A collaborative review process in place can very well reduce the margin of an error in any aspects such as code change, data fix etc. by doing so, a huge amount of re-work can be avoided.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com
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