Have the owners of any issue which you are dealing with. Do a thorough job of investigation, resolving, updating and closing the issue. We should not go back on any stage or status of the issue. Escalate the issue if cannot be dealt with before the SLA time itself. If the issue can be resolved by you or not, but we should display the ownership to the customer and give them confidence that it will be resolved.Taking ownership is about taking initiative. We take ownership when we believe that taking action is not someone else’s responsibility. You, as an individual, are accountable for the quality and timeliness of an outcome, even when you’re working with others. You care about the outcome the same way you would care as an owner of the organization. Maybe you have a great idea for how to save the organization money, but it’s outside the scope of your role. Or perhaps it would take more time than you have. Or perhaps you don’t have the resources needed to complete the task or the fix resides elsewhere in the organization. In this situation, taking ownership means bringing your idea forward to someone who does have the time or resources to get it done.
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