FAQ is the knowledge base which is a self- help for the customers. When customers are struck with any queries or doubts they can look into these questions and answers and solve their doubts by themselves.By having FAQ there will be an increase in the visit time of the customer and also increases customer satisfaction and issues reported by the customers will be reduced by 40%.
The questions can be categorized into different categories based on the business type. You can add as many as categories and questions in it for clarifying all the queries by the customer.
Steps to create category and questions:-
- Login to FAASTHELP.
- Click on the FAQ in the header.
- Click on the add questions which is there on the right side of the screen.
- In the add questions page add new categories and post question and answers.
- You can select the visibility from either private or public depending on the need.
- You can modify and edit any changes for the questions which are already posted.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com
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