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Tickets are the issues/queries/concerns/incidents which are raised by the customers regarding the product or the businesses, these are named as Tickets.
When a customer has raised any issue/ticket, it is auto assigned to the agent corresponding to that category. The agents will receive notifications through emails if the ticket has been assigned to them or agents can sign up and can see whether any ticket has been assigned to them.
The title of the issue /ticket/queries can be mentioned in the title option pertaining to what the issue is all about. Under subscriber, you can see the email id of the customer who has raised the ticket. Under Assignee, you can see the email id of the agent for whom the ticket has been assigned and also the category to which it is assigned.
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The status refers to the status of the ticket whether it is assigned to any agent and the role of the agent can be seen. The priority can be set for the tickets like low, normal and high. Based on these, agents can check and start working on high priority issues and later solve the normal and low priority issues.
Ticket issued time and date can also be viewed so that periodic checking of the tickets can be done easily. Once the issue is solved the ticket can be closed. Customers can track their issues by logging in.
Any changes to be done for the ticket you can edit through edit option available for each ticket. The Search option is also available to search the details of any particular ticket.
STEPS TO ADD TICKETS:-
- Login to FAASTHELP.
- Click on the Tickets menu in the header.
- You can add new ticket anytime by selecting +ADD TICKET which is there on the right side of the screen.
- Just fill in the details of subscriber ID and email id, the title of the ticket/issue and to which category the ticket has to be allotted.
- Choose the priority whether it’s normal, low or high.
- You can change the visibility of the ticket from private or public or vice versa whenever required and save.
- A new ticket will be created and will be auto assigned to the corresponding category.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com
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