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The moment you get a complaint, email them that you have got a complaint and inform that you started looking into that. Immediate response will have more impact and is necessary. It will be good if we can update customer frequently on their status. Responses to their emails should not have too much of SLA time. To the maximum, only a 15-20 minutes should be the first response time SLA and not beyond that. If possible, install an automatic response system with the information on whom the ticket is assigned to will help the customer to do the follow-up and get it resolved.
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FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com
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