best Knowledge base software
best customer support software
simple customer support
Customers no longer need to seek out and find information. We are in a customer era where Information seeks and finds them. Customers have the right to know about their status any time after they raise their request. It would be great to maintain a web based system where the requestor can log in anytime from anywhere and know their status of the incident request and to whom it is pending with currently. Also providing contact information of the agents where the request is pending with will give customers an additional ability to make a follow up with their request. It is important to update the customer periodically of the actions being taken from Business side to resolve the issue. If not done, it leaves customer clueless and hazy and causes resentment in customer. The customer eventually may lose trust on the business organization.
best helpdesk software
best online chat
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than one minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.
So make your customers happy by just logging on to www.faasthelp.com
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