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Fintech solution industries are in dire need of web-based customer support application. EvayaDesk is recognized as an end-to-end customer support solution with a ticketing system. If the industry is looking for a solution to interact with the customers and resolve their issues in a well-organized and professional manner, then Faasthelp can be your best. Irrespective of whether you are running an e-commerce website or any service-based online business, this plugin can seamlessly integrate all customer-oriented activities under a single roof. While the ticketing system comes with a neat front-end user interface.
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The plugin comes with a comprehensive notification delivery system which can be configured to send automated email messages to the customers. It’s a great feature to keep your customers informed on the progress made with respect to their tickets.
Query Filtering is another awesome feature brought to you by Evayadesk. It allows you to filter queries by user names, product type, query type, department type, date range, or by current status. Evayadesk allows you to prioritize tickets based on query types, so that the higher priority tickets can be looked upon with urgency.
It supports unlimited number of support agents. You can map the support agents to specific departments and the tickets can be routed to them accordingly. Tickets can also be reassigned to other departments, if needed. Ticket reassignment feature can help the support agents to distribute the work-load according to their bandwidths.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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