MECHANISM TO SEGREGATE CUSTOMER ISSUES THOUGH CUSTOMER SUPPORT

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Segregating the customer issues is the first step a help desk service should do. By doing so will help to organize your support system. Choosing the wrong segregation mechanism will have repercussions throughout your support service, from inefficiencies in assigning requests to inability to accurate delivery of the types of requests you’re receiving. The Customer issues can be segregated on any one of the below lists in services.

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1. Access request and issues

These kinds of customer issues can be handled with the minimum skill set service agents as this only deals with access mechanism, service agents can be easily educated with the approval process of getting access to the application and resolving issues.

2. Data fixes

These kinds of customer issues are also required only minimum skill set but should have a basic knowledge about the objects and attributes in the application.

3. Delegation changes.

The service agents who are handling these kinds of customer issues required a thorough knowledge of business process and workflow of functionalities.

4. Reporting

This kind of requested should be segregated for database handlers. The service personnel should have good skills in querying and retrieving the records from the database associated with the application.

5. Application glitches

To handle the glitches, one service agent must have both in-depth technical skills as well as functional knowledge. Then only these kinds of issues can be resolved on time.

6. Service requests.

The service agents should be a developer to resolve issues and do enhancements in the application based on the customer requests.

Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on www.faasthelp.com and signup to get the free trail on your application.

Here are some benefits Faasthelp can bring to any company

            80% reduction in customer support and engagement costs

            40% reduction in support agent time

            3x increase in your customer visits and visit times

            Empowered customers with high satisfaction scores

            24/7 customer support cover

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