best customer support software
best Knowledge base software
best support software
There cannot be any system that can operate without a customer system. But it should have necessary tools to take care of the customer support system to serve the customers effectively. The best customer support should have the following features and attributes.
best helpdesk software
best online chat
- It should be easy to access and available immediately
- It should have an automatic and immediate response system
- The UI of the application should be unambiguous
- Should send email notifications to stakeholders at important flows.
- It should be within the affordable budget
- Easily Integrable with any application.
All the above features are available in the support software called Roctik. Roctik is the product of FAASTHELP and it is the cheap and best ticketing tool for the customer support system available in the market for technologies. faasthelp customer support ticketing software blends with any business application and serves customers instantaneously. It is an easy plug and plays customer service system which sits on the top of your business application. By using Roctik, you do not need to have 24/7 executive sitting and responding calls. You can save a lot of costs which comes just with 24.99 $ per month. It is having a facility to adding unlimited agents as the fintech solutions need not pay money for an individual number of agents they constitute in their group. As most of the helpdesk products in the market charges for adding each agent to the support group.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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