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Many customers those are using application for their financial transaction and needs often suffers several issues due to various reasons like deployment of bad fixes, out of memory while reporting, a huge number of user’s login at the same time etc. which even brings the entire server of the application down. The downtime of the application servers should not impact the customer’s money transactions on time. If the customer faces the frequent downtime of application they will get frustrated and stop using the application for their business transaction or may switch to a competitor and eventually the customer reputation towards the Fintech application and the organization will be lost. Therefore, to avoid such problems, always there should be a customer support in place to monitor and control the downtime of server and also to resolve other issues, the customers are facing.
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The customers may not wait for a long time for their issues to be resolved. Most of the issues the customers expected it to be resolved as soon as possible in a short time bound. Consider a scenario like, if a customer is failed to do a payment on time not just because that he doesn’t have money on his account but because of the glitch in money transaction application and he/she has to in-occur the fine amount, think of the level of frustration the customer would get. Hence a customer support is a must for an application than any other application in the world.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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