HOW FIRMS CAN BENEFIT BY CATEGORIZING CUSTOMER ISSUES THROUGH CUSTOMER SUPPORT

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The customers may face facing multiple issues from a service. It is not easy to handle all the customer complaints in the same way. Different issues require a different level of expertise. Introducing all the customer service agents with the same level of expertise is a waste of resources. Some of the problems can be handled only with minimum skill sets. Hence a proper way of categorizing the customer issues will benefit the firms will reduce cost and resources and at the same time solution will be faster with finite time bound. Some of the menial issues are like authentication, cache and platform error, Installation of client software version etc. Broader categorization of problems includes performance, unsuccessful money transactions, Reporting and Querying on demand etc.

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Apart from the above-stated issues some of the categories of issues the solutions may have from the customers are like Wrong Data fixing, Insurance, Market shares, data sharing, Internal trading, fraudulent login, Hacking, Transaction compliance, Research Aggregation Service and Investment management. By categorizing the customers in any one of the above-stated categories and allocating service agents for each of the categories, the firms can manage the customer issues in a much effective way.

Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on www.faasthelp.com and signup to get the free trail on your application.

Here are some benefits Faasthelp can bring to any company

            80% reduction in customer support and engagement costs

            40% reduction in support agent time

            3x increase in your customer visits and visit times

            Empowered customers with high satisfaction scores

            24/7 customer support cover

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