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It is almost impossible for the organizations to operate their services without a customer support. Hence every organization nowadays having a customer support by telephonic customer care. However it also important to have a web-based customer support application, to handle and track the complaints and should be accessible from anywhere across the globe. Furthermore, the application should act as a platform between the service agent and the customers in order to have a very healthy customer engagement.
There are many SaaS applications are available in the market to fulfill the above requirements but not so economical to own this. Also if you go for a cheap customer support software, they may not have a robust security management or it may not be easily able to integrate with other applications. Hence an optimal SaaS application with necessary features that serve the Fintech solution process is required with an affordable cost.faasthelp’s Roctik SaaS Application is the one stop solution to satisfy the all above stated overview of essentials.
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Roctik customer support ticketing software blends with any business application and serves customers instantaneously. It is an easy plug and play customer service system which sits on the top of your business application. By using Roctik, you do not need to have 24/7 executive sitting and responding calls. You can save a lot of costs which comes just with 24.99 $ per month. It is having a facility to add unlimited agents.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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