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When customer Richard is about to pay his insurance installment in the last date just before few hours of freezing. If he is failed to pay, he may have to pay fine of huge amount. He was using the popular Fintech solution to transfer money to his insurance organization. After he enters details and clicks on submit button, the transaction gets interrupted and not getting the “transaction successful” message screen. While checking on his bank account the money has been debited. Now he is not sure about the transaction is successful or not. Now he must know whether he should repeat the process for transferring money or he can just ignore that he is paid the bill.
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In the above-stated scenario, Richard wants to enquire the current status and register a complaint. Richard contacts the helpdesk and leaves the complaint to a single person on contact available at the moment say, Kevin. Kevin assures him of taking action within a half day and after a while, the Kevin has been replaced by Henry and he has not been communicated the actual criticality of the task to be done on priority. When Richard contacts again, he receives the same answer as given by Kevin and thus this will increase the frustration of Richard that leads to the loss of reputation on the organization.
To avoid above scenario the organization can own Faasthelp application with the below features that eases the pain of customers in following up with their complaints.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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