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As a startup, you may have relatively less number of employees than an already established business house. Every existing member will be playing multiple roles in your startup. It is very important to have the knowledge of the full business life cycle including the customer support for each of your employee.
Few advantages of having a ticketing system with unlimited agents can be,
Every member in the team can have an account as an agent without having to think that you have to pay for each agent.
Designers, developers, testers, customer support agents all will get access to the ticketing system and enrich their knowledge.
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Everyone in the team can collaborate to resolve the customer issues.
Within the team, each one is enabled and will be functional to the fullest.
Customers are very much delighted as they get the best solution possible with quick turnaround time.
As a business house you will save a whole lot of money.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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