3 TIPS FOR BEST PRACTICES FOR SUPPORT TICKET

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Support Ticketing will lead to great customer satisfaction. Few points to improve customer satisfaction are as follows

Encourage Customers to log any Issue they face

This will generate trust between customer and company.

The company will come to know any issues faced by the customer at the earliest.

Have Proper Ticketing System in place to track Issues

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Have the Ticketing system in a place handy along with your system. Do not make it as a separate system.

Have a software which is easy to customers and easy for agents.

If the customer is not able to enter details with difficulty, then talk to them get all details and update the ticket with all details.

Right Ticket Life Cycle

Optimum Ticketing life cycle which suits the needs. Open / assigned (work in progress) / closed are required.

Update the ticket frequently and keep posted all stakeholders about what the ticket.

Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on www.faasthelp.com and signup to get the free trail on your application.

Here are some benefits Faasthelp can bring to any company

            80% reduction in customer support and engagement costs

            40% reduction in support agent time

            3x increase in your customer visits and visit times

            Empowered customers with high satisfaction scores

            24/7 customer support cover

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