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Never react to customer
Do not disagree with the customer or react to their feedback or behavior. Empathize and confirm with the customer. Do not give your personal opinion. Understand their problem from their point of view. Ask yourself once what would you do if you are there in their situation.
Act swiftly in the matter
Take action immediately, do not desert the dissatisfied customer. Make quick analysis and find the solution as early as possible. In the meantime have the customer contact and keep them posted with the progress, let the customer visualize that you are working on the matter. Do not even let the customer think of taking this into social media.
Respond to customer
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Listen to the customer and respond with regard. Have stipulated time for the closure of the issue. Escalate the matter to higher authorities in your organizations, and let the big shots of your company respond to them as time progresses. Evaluate customer’s expectations, needs and respond.
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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