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For every business, organization customer service is very important because while selecting the new product by the businesses the customer service should be in the top 3 listings. Startups will not select the customer service because they think it’s a cost center and we don’t have any customers yet and we should focus on revenue of the organization. Below are the few reasons why customer support should be available from day 1 of the businesses.
- After the initial release of the product, we always miss many customer requirements which could be taken care and rectified immediately with customer support in first place.
- For continual improvement of the product to cope up with the customer demand and market as the competitors may be kept on adding new features and enhancement to the product.
- Developers of the application can become the best support personnel, which could be allocated as soon as the product is launched, as allocating new staffs in later stages would become a difficult job and it’s a high risk too.
- The first impression is the best impression as your organization will be having the competitive advantage when the product is having the quality support system available from day one.
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Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
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