best customer support software
best Knowledge base software
best support software
There are various templates in excel sheet available in the market and web which can be used as a help desk tool for small purpose. It is very simple to install and start using as it is a familiar tool for majority of people. As the excel has ready made cells, a defined template with column headers such as Issue Number, status, Assigned To, submitted Date, Category, Priority, and Remarks will act like a help desk record system.
Though excel file has the ability to store all the data, that a help desk tool is able to do, any dynamic mechanism such as controlling access, updating status, logging tickets in templates, assigning tickets and notifying etc. cannot be implemented unlike in a significant help desk tool.
It is right that the argument of using an excel file instead of a help desk software. But that is similar to that of reporting is done in the below format.
best helpdesk software
best online chat
Here are some benefits Faasthelp can bring to any company
• 80% reduction in customer support and engagement costs
• 40% reduction in support agent time
• 3x increase in your customer visits and visit times
• Empowered customers with high satisfaction scores
• 24/7 customer support cover
#faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers