Find out will having an excel file resolve help desk issues?


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There are various templates in excel sheet available in the market and web which can be used as a help desk tool for small purpose. It is very simple to install and start using as it is a familiar tool for majority of people. As the excel has ready made cells, a defined template with column headers such as Issue Number, status, Assigned To, submitted Date, Category, Priority, and Remarks will act like a help desk record system.

Though excel file has the ability to store all the data, that a help desk tool is able to do,  any dynamic mechanism such as controlling access, updating status, logging tickets in templates, assigning tickets and notifying etc. cannot be implemented unlike in a significant help desk tool.

It is right that the argument of using an excel file instead of a help desk software. But that is similar to that of reporting is done in the below format.

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Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on and signup to get the free trail on your application.

Here are some benefits Faasthelp can bring to any company

            80% reduction in customer support and engagement costs

            40% reduction in support agent time

            3x increase in your customer visits and visit times

            Empowered customers with high satisfaction scores

            24/7 customer support cover

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