Ways to reduce your costs on help desk


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To increase the profit margin of any business organization, various measures has to be taken one among them is cost cutting. The following are the ways to reduce the cost on help desks without affecting the quality of the service offered.

  1. Automate the Access control process by providing a standard template for raising access requests for users and thus it reduces the number of phone calls.
  2. Reducing the cost in occurred due to the status inquiry by providing automated notification mail and escalations.
  3. Provide exclusive knowledge transition and training to all support personnel in such a way that all the team members should be able to resolve all kind of issues related to the business application.
  4. Implement a solution with proper documentation to help the users by themselves for frequently occurring know issues.
  5. Go for a Software-as-a-Service (SaaS Application) instead of traditional software deployment. Subscribing to SaaS application can significantly decrease capital, deployment, labor, operations, network, training, support and intangible cost.

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    Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on www.faasthelp.com and signup to get the free trail on your application.

    Here are some benefits Faasthelp can bring to any company

                80% reduction in customer support and engagement costs

                40% reduction in support agent time

                3x increase in your customer visits and visit times

                Empowered customers with high satisfaction scores

                24/7 customer support cover

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