3 ways to get customer trust

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Building customer trust to a company plays a major role in growing the business and bringing the company into a profitable zone. A truly successful business is based on one simple tip that is nothing but TRUST.

With trust we can have customers for lifetime and trust is the first stepping stone for a beautiful and trustworthy relationship between customers and company.

Here are some of the ways to get a customer trust:

  1. Provide a great service: Earning the customers trust starts with the great customer service. Majority of the customers look into the companies which provide a good customer service. Once they get used to the customer service provides by the company with a full trust they will continue to use the product. How would you want to be treated if you were a customer??? Have this question always in mind which helps in providing a great customer service and thereby builds a trust.
  2. Maintain consistency: Every customer service which we provide should maintain the consistency.In fact, consistency goes hand in hand with providing great service. Employees should provide that same level of service for all the customers. We should stay consistent with our products and services for a couple of time rather than shifting or trying new tactics in the business so that customers start building trust in the company. If any changes to be made in any of the product or service, intimation should be given to the customers before in hand so that they are altered rather than creating confusion which leads to losing customers trust.
  3. Have Transparency: As a proverb says ”Honesty is the best policy “ being honest, open and truthful to the customers helps in establishing the trust in a greater way. Customers will appreciate and admire us more when we admit any mistake rather than hiding it with them. We should not hide and cover up the errors instead we can directly address the issue and explain how we will handle it and what are the steps taken further to prevent the error is not repeated. Team members also should be trained to be transparent towards the customers.

FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging onto www.faasthelp.com

#faasthelp #livehelpdesk #bestlivechat #bestknowledgebasesoftware#bestcustomerservicesoftware#simple support software#bestcustomersupportsoftware #livesupport #besthelpdesk

 

 

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Do you know what to do to get good customer experience?

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Meaning of Customer experience in its simple words is that to build a good and positive relationship between customers and the company. Every company provides a customer experience and the experience can be good, bad or different. But the thing to keep in mind is that they are our customers and we need to interact with them in a right way by providing products and services means that they have an experience with our products and the service.If we deliver what they want bad customer experience drastically changes to good and excellent customer experience.

Here are some of the things need to be taken care to get a good experience :

  • Hire a right employee: Yes hiring a right candidate who knows company’s mission and goal plays an important role in improving the customer experience for the company and proper training should be given to face the customers from day one.
  • Business should be open and transparent: Building a customer trust is very important for a good customer experience and that can be achieved having an open and transparent business with the customers.
  • Maintain a uniform customer experience: Make sure that the customer experience is same throughout the company. In whichever department or section the customer interacts see to that the department is having all the updated information about the customers so that the customer need not once again give the details from first. A good customer relationship management software (CRM) can be helpful.
  • Put an intensity on social media support: Social media can be a good platform to engage with the customer and listen to the customer experience as this is the easiest platform for them. For this, a different team of employees can be hired who work within these channels by regularly monitoring the customer feedback and create customer satisfaction.
  • Think from customer’s point of view: For improving the customer experience it is important to think from the customer’s point of view. We need to analyze two to three processes which customers care about and design the product based on that. By following this, companies can lead to more worthwhile business practices.

 FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging onto www.faasthelp.com

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5 tips for better customer experience

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Well, to have a business having a good customer satisfaction it depends mainly on good customer experience which customers will experience once when they start using our product or it depends on how we treat our customers. If customers experience is good automatically the customer satisfaction will increase enormously thereby business will start getting good profits.

Here below are the 5 tips needed for better customer experience:

  1. Know your customers :

You can do the segmentation process and divide your customers into different groups based on the data you have collected. Different groups can be based on age, gender, location and what exactly they want from you.Once the segmentation is done you give any best offers to different groups.

  1. Send Personalised messages :

When we reach the customers through personalized messages through email, phone or live chat it creates a positive impression of our business and customers start paying attention to our product or any new feature of the product that is coming into the market. We can even send greetings on their birthdays and anniversaries to make a surprise and happy.

  1. Take customer feedback :

Taking customer feedback is very important to improve any business. We should listen to what feedback they give us and encourage them to give more input in the future so that they feel their words are listened and given importance to us and can provide a better customer service from next time.

  1. Be Ready and active :

When customers call your support team in asking about any query, support team should be ready and active to answer them and try solving their issue. All the support team members should have the full details of the customers, previous interactions, past purchasing history so that it can avoid the last minute confusion and irritation

  1. Be on the race :

Every customer wants their issue to get resolved quickly so that they are satisfied with the customer service provided to them. So speed up the customer service to the customers by having features such as automating the process and by providing support team always available to customers and provide better customer experience.

FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging onto www.faasthelp.com

#faasthelp #livehelpdesk #bestlivechat #bestknowledgebasesoftware #bestcustomerservicesoftware #simple support software#bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents #best help desk ticketing system

 

Will it help customers by having all support needs in one place?

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In this fast growing world, every human being wants things to get it done quickly and if possible in an organized way to lead a life smoothly. If all the needs are available for him in one single place then that will make him satisfied and peaceful.

Similarly, when a business is having all their prime features at one single place then customers will be more satisfied with your product because customer satisfaction is the main aim of any business.If all the features of a product are available in a single window that makes the customer’s job easy by not wasting their time in discovering where the other features are located on the website. Websites and the navigation directions to the other pages should also be designed neatly and in an organized way such that it is not creating any confusion to the customers while looking into the product and the features should be such that it is not creating any disturbance to other functionality of the application.

FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com

#faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #bestonlinelivechat#bestcustomersupportsoftware #bestknowledgebasesoftware

Have you published a knowledge base article?? So what next ??

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In previous blogs, we have seen what the purpose of having a knowledge base is, how to manage it and what are the important steps to be taken care of before publishing any article.

In this blog, we will know about what are the things to do once the article is published.

The most important thing after a knowledge base article is published is that to have a feedback for those articles. You need to analyze whether the article is reaching and helping out the customers as well as a support team. Helping out support team?? You might be thinking in what way an article is going to help the support team right? Yes, definitely it will help the support team, by publishing a knowledge base article about any queries that the customers are asking to the support team, the agents need not be 24/7 answering the phone calls instead customers can go through the knowledge base by self -studying it.

We need to see that, has it reduced the number of questions about any feature once the article is published about that feature and are they any other agents using this article to support other articles.If not why?

We need to be ready for any negative feedback as well so that we will get to know what exactly the customers want from us and we turn that negative feedback as another article and get back to them or can update the present article itself as quickly as possible so that customer is satisfied in giving the right knowledge about the product or the feature.

FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com

#faasthelp #livehelpdesk #bestlivechat #bestknowledgebasesoftware #bestcustomerservicesoftware #simple support software #best help desk ticketing system

A Tip to enrich your knowledge base article

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Sometimes just writing a knowledge base article explaining about the product or the feature about the product is not sufficient and doesn’t make the customer happier or satisfied. Some customers will be still worried or frustrated by not understanding the article and even show anger on the support team by contacting them and asking them to solve the problems.

So for some Knowledge Base articles adding visuals will help in enriching the article. Visual materials are a powerful way to boost your content and keep the customers engaged in your website.

The most commonly used visuals can be screenshots of your product, or about showing the procedure how things work, any explanatory or instructional videos or you can also add GIF’s.

See to that the visuals are adding more content to your article rather than replacing the whole content article because some customers hate them as well. So be careful.

We can also ask the customers their opinion whether to add the visual to any article or whether they are still clear without having a visual.We need to make sure customers are still finding easy and understanding the content of the article without a visual.

At last no matter how beautiful your article is to make sure you have got contact support option available to all the articles published so your customer doesn’t waste time looking for a contacting the support team because some realize that still, they need personalized customer support to solve their problems.

FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com

#faasthelp #besthelpdesksoftware #customerservice #livehelp #knowledgebase #bestonlinelivechat #bestcustomerservicesoftware#bestcustomersupportsoftware

Points to remember before showcasing a knowledge base article

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When we write any knowledge base article mainly we focus on the customer’s needs and queries and then write about it so that customers while visiting our website it catches customer’s eye.

Let’s have a look at some points to be remembered before presenting it to the customers.

  • The topic of the article should be short, easy to understand and should be related to the article what you write.
  • Try to use the right keyword in the topic itself so that customer can find it easy.
  • Give a brief introduction for the reader about the purpose of the article.
  • Writing an article in stepwise and short makes the reader read quickly and understand the article.
  • If the article you are writing explains about advanced features about your product before that first start briefly about your basic features.
  • Provide the screenshots wherever necessary to encourage the customers.
  • Highlight some key points on the screenshots for the customers to understand clearly.
  • Add connections/links to clarify the processes which you have mentioned in the article.
  • Choose a right category on your website to place the article.
  • Write the additional information separately in the article by not mixing with its core of the article.
  • Keep checking periodically the articles and see to that it’s up to date, informative and fresh and easy to access

    FAASTHELP has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging on to www.faasthelp.com

#faasthelp #livehelpdesk #bestlivechat #bestknowledgebasesoftware     #bestcustomerservicesoftware #simple support software#bestcustomersupportsoftware    #livesupport