REWARD THE ONES WHO HAVE DONE GREAT JOB

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Reward the customers who are very co-operative, frequent visitors, and those who volunteering for giving suggestions, attending events and spending the time to give feedbacks etc. You can send gifts as a surprise for customer’s birthdays and anniversaries etc. Reward the good staff who have done an excellent job. If we keep rewarding them frequently, the results will be great. Not only staff, occasionally we can reward the suppliers and other stakeholders those who have supported and cooperated with us. Any positive behavior should be rewarded. Also, make sure that you are rewarding the right person who is very productive and contributing value to the business organization.

So if you want to have a good customer response for your business log on to faasthelp.Faasthelp has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

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DO NOT PROMISE WHAT YOU CANNOT DELIVER

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Do not promise customer what you cannot deliver. Do not even reduce the SLA timelines and promise them that it can be done in minutes or by tomorrow. Do a quick estimation and analysis of your available resources and their corresponding capabilities and then promise to the customers with deadlines. It is always better to promise with a little more buffer time than you can actually assume that you can deliver.By this way of commitment, you can be cent percent sure that you can deliver at the committed time to the customer. Please review your company policies before promising the customer.

FAASTHELP helps you to reach your customers on time.Faasthelp has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

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WHO ARE AGENTS?

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Agents are the persons from your business who will be resolving the issue raised by your customers. Agents can be anyone from your team like a technical person or from developer team, testing team, support team, sales team, business team and so on. Businesses can add unlimited agents if required.

STEPS TO ADD AGENTS:-

  •  Login to FAASTHELP
  • Click on the Agents menu in the header
  • You can see + ADD AGENTS on the right side of the screen. By clicking on that you can add any number of agents.
  • Assign the category to which they belong to and submit
  • When a ticket/query is raised by the customer it can be allotted to anyone of the agent corresponding to the category.You need to add username, email id, the role of the agent to which the ticket is been allotted.
  • Even the search option is available so when you have so many agents list you can search the required name and their details.

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REQUEST AND ASK CUSTOMER

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Ask the customers questions in such a way that you must get free flow responses instead of a “yes” or “No” answers. Say, if you ask the customer like “Are you satisfied with our product or service??”, the customer most likely ending up saying only Yes, unless he/she is really frustrated and don’t want to continue business. Instead, ask questions like “Is there any area we can improve?” will give them the opportunity to provide a true suggestion which needs to be taken into account. Before we start talking to the customer, first request customer or ask him/her politely on what the problem about they are facing, since when they are having the problem and how frequently the problem is occurring etc. Then politely give them the resolution. Do not start giving advice because you have the case/ticket history.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So make your customers happy by just logging on to www.faasthelp.com

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FAASTHELP- Builds value and reputation

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For the sustainability of the business, in the long run, one organization must build a reputation and good value. The values build by the organization should not only restricted in the just paper but be inbounded to each person across the organization. To build values, every business should follow professional Ethics, should have good leadership, management, and employees.They must have a customer focus, quality, and reliability. Building a strong reputation can be obtained over time and cannot be done overnight. One organization must be consistent in their delivery for a long time without any flaws in the quality of service.Never make a false promise or never cheat the customer. To build reputation we have to establish trust, be responsive, offer value, be positive and sensitive, and resolve errors and mistakes.

So do you want to build your business value and reputation??? FAASTHELP helps you with that. So right now click to www.faasthelp.com.Faasthelp has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.

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FAASTHELP- Builds customer rapport and confidence

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There should a difference between IVR answering system and an executive as in a person to deal with the customers. The customer should not get the same feeling in both the cases. The executive staff who deals with the customer behave in such a way by building a casual rapport within the limits of professionalism. If we deliver as promised, the customer will get confidence in us, if we deliver little more than promised we are building rapport along with confidence. While talking to a customer, listen to him and give attention and address them with their name, though they are simple things, it will leave a great impact on them. Even if you make a small mistake in future, because of the rapport and confidence you build in the past will make them consider the excuse and continue to do the business with you.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So build your customer rapport and make them happy by just logging on to www.faasthelp.com

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AUTOMATE THE PROCESS WHERE EVER REQUIRED

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Nowadays customers are expecting to get a foolproof response for certain application services. We cannot rely on manual resources and efforts for everything anymore. We need to give an immediate and fool proof service for some services to reduce costs.  Automation of process is the solution for this. Automate the process wherever is possible and whenever is required.The workflow of the ticket, updating alerts, automated notifications to stack holders, emails, immediate responses, auto escalations after particular time and assignment of tickets to available resources are the areas that can be easily automated. Get automated reminders for tickets where you have to call the customer. You can even schedule some on jobs to send weekly or daily reports to customers.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So make your customers happy by just logging on to www.faasthelp.com

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