Use appropriate gestures, emotions and smileys

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When a customer approaches the help desk means they are already tried all the possible ways they could within their knowledge. Hence the customer expects that he/she has to be addressed in a more lively way with a human agent in presence. They should feel like they are explaining their problems to a human being who can understand his/her state of mind and emotions. While interacting with the customers over face to face, or over phones or through chat, use emotions, use positive gestures while greeting or saying “thank you” or apologizing for a mistake. This will ease the customer’s frustration drastically and make them calm down.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents

Use positive language and politely decline with gratitude

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There will be situations when a customer asked for a product or service you don’t offer, or the item is out of stock indefinitely, or the customer made an unreasonable demand, or perhaps the customer asked you to do something unethical. For these cases, you need to say “no” to them. Instead of using the word, these are the approach which will make the relationship stronger with the customer and the organization. Keep a friendly facial expression and act with confidence and maintain your positive attitude by focusing on what you can do rather than on what you can’t do. Use phrases of regret, such as, “I’m sorry”, “I wish I could help” etc. This eases the pain due to the rejection of their request.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware

Ask customers to step into your shoes

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Empathy is key here. If they understand where your company is and where you are, they will understand why you are not able to comply with their requests without losing their respect. Maintaining their respect means next time they need you, they might come back with terms you can agree on. Explain to the customers that you will get to know the difficulty only by standing on your shoes.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers

FAASTHELP-Offers the best alternative

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Sometimes you may get caught in situations like you will be run out of solutions or out of stock of your products in the inventory. In such times, a plain “NO” to the customers do nothing but make them an unhappy. There are some best ways we can do to handle these type of situations.Try to help the customer with the best alternatives available to you to fulfill their request. A diplomatic way to turn away a customer is by suggesting alternative providers who may offer the exact service they are looking for. This type of approach is received by many customers because you are still going out of your way to help them. Alternatives could be anything like “you can wait till one more day” “can use alternative solution” etc.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents

Identify the crucial aspects

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In the competitive era, you cannot sell your product or offer your service just like that without knowing the various interests of customers. Collect all the factors and features that attract the customers towards your product as well as your competitor’s product and do a deep analysis to find out the critical aspects. Try to map the product or the service quality, the customer’s interest points with the organization product and service offerings and assign a weight for each in the list and determine the crucial factor that influences the customers in investing towards the organization. The result could be a brand name, price, quality or competitive edge in a feature. The identified crucial aspects will act as a great source of input in product development to start with.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware

LOCALISED SUPPORT IS GREAT

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If your business needs localized support and you can afford to do that, it is very good to have a localized support. Some sectors would need in person visits and exchange of vital information, for this kind of supports it is vital to have the localized support. Localization has a great potential to improve sales and customer satisfaction deserves a great deal of attention as well. Localization, just like any customer service, becomes visible only when it’s bad or nonexistent. The negative effects are mostly indirect. The correlation between sales and good service is clear but often untraceable. This is why it’s so challenging to see the benefits of well-made localization beforehand.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers

Have your time management in place

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Time management is the key for timely delivery in an increase in demand. The quality and quickness of your delivery depend on your efficiency of operations. Properly define your support timing details and tabulate the shifts for service associates and display it to the customers. Have enough backup to cover up in the case of absence of any service staff. Check how much time you want to allocate to each ticket and how much time is being consumed actually by the service staff. Ask the service staff to log their actual efforts without fail for each and every ticket. If the issue is in your purview, assign it another staff who has skills to resolve this without wasting time. You should see that along with your time, customer time is not wasted.

FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to www.faasthelp.com

#faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents